Our privacy statement sets out what personal data Digital
Communications Network Solutions Ltd, collects from you, or you provide to us,
and how this will be processed or used by us.

Please note: Any links from our website to other websites
are provided merely for your convenience/reference and do not imply our
endorsement of the content and/or the provider. If you follow a link to any of
these websites, you do so at your own risk and we do not accept any responsibility
or liability for the content of such websites.

 

Key Definitions

You, Your: Clients (Prospective/Existing), Suppliers, Business Partners

We, Our, Us, the Company: Digital Communications Network Solutions Ltd (Company No. 9028499), 3 Rainbow Field, Faygate, Horsham, West Sussex RH12 0AR and its subsidiaries or
any of them in context as required.

Personal data, data: meaning any information relating to an identifiable person who can be directly or indirectly identified in particular by reference to an identifier. In short, personal data means information about a particular living individual. This might be anyone, including a customer, client, employee, partner, member, supporter, business contact, public official or member of the public.

GDPR: General Data Protection Regulation ((EU) 2016/679). A legal framework that sets out
guidelines for the collection and processing of personal data with the EU and EEA. GDPR came into effect on 25th May 2018.

 

What Personal Data do we collect from you?

Data can be classified into the following categories:

Identity Data includes first name, last name, and/or title.

Contact Data includes address, email address and/or telephone numbers.

Marketing Data.

We obtain your data via a number of methods. By using or filling out any forms on our website, corresponding via email or telephone, you are confirming that you accept us using your personal data as detailed below.

This may include information that you provide when you register for products or services, complete and sign (electronically or by hard copy) our order form or contracts, request marketing to be sent to you or contact us through our website via a survey or form.

If we provide telephony or network services to you, we will have a record of some of your data e.g. your office number.

How do we use your Personal Data?

We may use information held about you in the following ways:
to provide you with information, products or services that you request from us or information about products that may be of interest to you, where you have consented to be contacted for such purposes; fundamental rights do not override those interests;to carry out our obligations relating to a contract entered into between you and us;to satisfy and meet any of our legal, regulatory
requirements;for training and/or quality assurance purposes;to record details about the products and services you order from us performed, e.g. a testimonial;to notify you about changes to our products and services;to ensure that content from our website is presented in the most effective manner for you and for your computer; andto audit the usage of our website.

We will not use your data or information for profiling or automated decision making. We also do not knowingly collect data relating to children. Neither will we sell your Personal Data to anyone or share it with third parties unless they are providing services to us under contract or disclosure to them is required by law.

 

Disclosure of your information

We may disclose your personal information to any member of our company.

We may disclose your personal information to third parties if we are under a duty to disclose or share your personal information in orderto comply with any legal or regulatory obligation, or in order to enforce or apply our terms and conditions and other agreements; or to protect the rights,
property, or safety of our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

We may share your Personal Data with a business partner, or with one of our suppliers. this may be, among other things, for the fulfilment of contracts with you, the processing of payment details and the provision of support services. Therefore, we may transfer some or all of your personal
information to them, with your consent.

How long do we keep your Personal Data?

Unless prescribed by law, we will retain your personal information for no longer than is necessary for the purposes for which the personal information was collected or for which it is to be further processed by us.

What are your rights?

The UK GDPR provides the following rights for individuals:

The right to be informedThe right of accessThe right to rectificationThe right to erasureThe right to restrict processingThe right to data portabilityThe right to objectRights in relation to automated decision making and profiling.

For more information about your personal data rights, please visit the Information Commissioner Office (ICO) website.

You have the right of access to personal data that we may hold about you. If you need to correct
any personal information we hold about you or you no longer want us to hold that information, you can contact us at any time. Your request must include your name, email address and postal address and we may request proof of your identity. Please allow at least 60 days for us to process your request.

Please note, we will not be able to delete information that is required to maintain our business purpose or that is required to facilitate a contract that is in place between your company and our company.

Who do I contact if I have an issue with my Personal Data that you hold?

If you have any questions or feedback regarding our Privacy Statement or our GDPR compliance, please contact us below:

Telephone number:               020 3750 2489

E-mail address:                      dataprotection@digicomnetworks.com

Postal address:                      3 Rainbow Field, Faygate, Horsham RH12 0AR

If you wish to raise a complaint on how we have handled your personal data, please contact our data protection team in the first instance.

We regularly review our privacy statement and any changes will be posted on our website. This statement was last reviewed and updated in March 2021.